Seeq Privacy Notice
Seeq Corporation respects its customer’s privacy and is committed to protecting personal data. This privacy notice discloses the privacy practices for the Seeq platform. This privacy notice applies solely to information collected by Seeq applications and shared with Seeq Customer Support.
Important Information and Who We Are
The Seeq platform is an advanced analytics solution for process manufacturing data that enables organizations to rapidly investigate and share insights from data in historians, IIoT platforms, and database web services as well as contextual data in manufacturing and business systems. The platform includes Seeq Cortex, Seeq Data Lab, and the applications Seeq Workbench and Seeq Optimizer.
Contact Details
Full name of legal entity: Seeq Corporation
Name of data privacy officer: Sarah Hoff
Email address: privacy@seeq.com
Postal address: 113 Cherry St, PMB 78762, Seattle, WA 98104-2205
Please direct any complaints, requests, or inquiries to privacy@seeq.com. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA or other applicable jurisdictions, you have the right to lodge a complaint with the competent supervisory authority.
Changes to the Privacy Notice
This version was last updated on 1 May 2023. We may change this privacy notice from time to time by updating the notice to reflect changes in the law and/or our privacy practices. We encourage you to check the Seeq Knowledge Base for changes.
The Data We Collect About You
Seeq collects two types of personal information data:
Username (first, last) and user email address. This data is required for authentication into the service and is normally managed by the customer’s Identity Provider.
Telemetry data. In addition to user name and email address, IP address, length of user visits in Seeq, user tool usage and tool configurations, user URLs visited inside Seeq system, and server connector configurations are collected and sent to a secure private Seeq server. Telemetry data is also referred to as Customer Health Information (CHI).
How Is Your Personal Data Collected
Personal information data is collected by Seeq software.
How We Use Your Personal Data
Authentication information is used for access into the Seeq Platform and Seeq Data Lab. It is encrypted both in transit and at rest and is stored only in service access logs. These logs are kept for forensic purposes for one year and then deleted.
Telemetry data is used to provide usage reports to customers and inform Seeq product development about how features are used. No manufacturing information is collected. Hardware data, such as IP addresses, are anonymized prior to transmission. User information is anonymized on access. This data is kept indefinitely. Customers can anonymize the PII in this data or disable the collection of telemetry data through the administration tab in Workbench. Telemetry modification instructions are available here: Configuring Usage Telemetry.
Disclosures Of Your Personal Data
The PI data collected by Seeq is not used for marketing purposes and is never sold or made available to third parties.
International Transfers
Access logs remain on the server where the Seeq platform is deployed. This information is not transferred outside the region where it is collected.
Telemetry data is transferred to a secure, private Seeq server in the United States. It can be accessed only by Seeq employees.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. All employees are trained in the appropriate handling of personal data.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, the further retention of the personal data should be lawful where it is necessary, for exercising the right of freedom of expression and information, for compliance with a legal obligation, for the performance of a task carried out in the public interest, or in the exercise of official authority vested in the controller, on the grounds of public interest in the area of public health, for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, or for the establishment, exercise or defense of legal claims.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.